The first thing you should do in the event of a power cut is check your trip switch, wiring and appliances. If it seems that there is no fault here then you should call your suppliers emergency number.
Before you call, check whether your neighbours or the rest of the street has lost power also as your supplier will usually ask this. Your supplier will take some standard name and address details from you, ask what time your electricity went off and may ask you to check your trip switch and your meter.
If the supplier is aware of the loss of power in the area and are dealing with it, then you may receive a recorded message when calling, giving you the relevant information. If you have any particular information about why the loss of power occurred you should let them know so the supply can be restored as soon as possible.
If there is a planned interruption to your electricity supply you should have been previously informed by your supplier. Planned supply interruptions may rarely occur and your electrity company and National Grid have certain agreements in place as to informing you with enough notice and restoring supply as soon as possible. If these promises are not kept to, you may be entitled to compensation.
What to do during a Power Cut
* Always have candles or a torch in the house to use as emergency lighting, ensure candles are lit safely and never left unattended.
* Try and stay in one room and wrap up warm.
* Leave a light switch turned on so you know when the power has been restored.
* Unplug electrical appliances and keep use of fridges and freezers to a minimum. Check that food has not thawed when power is restored.
Before you call, check whether your neighbours or the rest of the street has lost power also as your supplier will usually ask this. Your supplier will take some standard name and address details from you, ask what time your electricity went off and may ask you to check your trip switch and your meter.
If the supplier is aware of the loss of power in the area and are dealing with it, then you may receive a recorded message when calling, giving you the relevant information. If you have any particular information about why the loss of power occurred you should let them know so the supply can be restored as soon as possible.
If there is a planned interruption to your electricity supply you should have been previously informed by your supplier. Planned supply interruptions may rarely occur and your electrity company and National Grid have certain agreements in place as to informing you with enough notice and restoring supply as soon as possible. If these promises are not kept to, you may be entitled to compensation.
What to do during a Power Cut
* Always have candles or a torch in the house to use as emergency lighting, ensure candles are lit safely and never left unattended.
* Try and stay in one room and wrap up warm.
* Leave a light switch turned on so you know when the power has been restored.
* Unplug electrical appliances and keep use of fridges and freezers to a minimum. Check that food has not thawed when power is restored.
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